While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Enter your details in the chat box and complete your refund request. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Why can't I register the gift card I received? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Do You Offer Military Discounts? I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Locations with student pricing available are listed on this page. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. I realize the last one will be a longshot but I wasn't sure. Yes, it does. I used Fandango to purchase tix for the new Star Wars movie. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. How Do I Change My Seats? Track order. AMC will not convert a paid ticket to an alist one. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. Create an account to follow your favorite communities and start taking part in conversations. Most new releases are considered a Special Engagement, but check movie times and tickets for your. The matinee hours may vary by theatre location based on market or territory. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Join our "virtual" program at this link. Health & Safety Action In Regards to the Coronavirus. Applications reviewed and accepted throughout the school year. You will need your charity's Tax ID number in order to complete the form. They are a rip off and terrible customer service. HORRIBLE. No, the rating system is strictly voluntary and carries no force of law. 2018-02-10. false. Refund Policy If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Do the ratings indicate if a movie is good or bad? You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Where can I find the Regal Crown Club FAQ's? Check Movie Club Credit Balance. Security issues have become a daily part of our lives in America. If you prefer calling, you can request a refund on the phone. Legal Reigns supreme. Oct 28, 2015. CDA Idaho. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. 2006-2023 Viewpoints. Last week, I went to make a reservation to see Shazam on the weekend. Still looking for answers? I bought my ticket on the website, can I transfer it to the Regal mobile app? It was their systems error that caused this entire issue! Please email your request to questions@paragontheaters.com. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Recliners Companies can ask for reviews via automatic invitations. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. All passes are at the box office*. They refuse to give refunds via email or chat. I finally happened to hit a movie a could actually use it on, and it won't take the code. Have a credit on a VIP card but can't use . Accidental Order? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Paragon Theaters offers discounted pricing for large groups of 50 and up. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. We also ensure all reviews are published without moderation. Note: Admission policies may vary by location due to state or local ordinances. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. *3D Upcharge. Need a receipt? I was able to make a reservation immediately! FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! The cost was $12.00. however i was able to use my credit by loggin in on my laptop to buy tickets. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Would give zero stars if I could. Where can I find information about closed captioning? FAQs How do I use Regal Gift Cards to purchase tickets? For some reason, it showed 3 Avengers reservations, even though it should only show 2. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. So hit them up on Twitter and they'll help. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. SCAM LIKE: Attempted to use the fandango site. I was on website and looked at tickets for a movie. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. No images. 0 stars if possible. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Restrictions may apply for Black, Yellow, Green, and Red Tickets. I contact Fandango. AMC couldn't cancel it. With 3 reservations full, you can not buy any tickets until one is freed up. View Movie Club Payment Transactions. View number of available credits for your Movie Club account. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Does my theatre have a military discount? Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. I accidentally bought a ticket to the wrong movie. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. For a better experience, please enable JavaScript in your browser before proceeding. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. For assistance, contact a staff member. It can take up to two weeks for your refund to be completed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please visit your local theatre for specific details. Lux Box Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. AGENCY BAR+SOCIAL Please visit your local theater's page for specific ticket pricing. ), as well as private movie screenings and larger corporate events. Present the barcode on your phone to the usher at the theatre for admission. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. No recording devices (cameras, video recorders, sound recorders, etc.) Yes. I called them right away and they said they'd give me a credit. Is the ratings system a law? The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. Login to your Regal Crown Club or Regal Unlimited account. View detailed list of Movie Club credit usage and renewals. Since I did not cancel my tickets before the movie the refused to refund tickets. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Never ever deal with these people. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Will I Geta FREE Movie Ticket on my Birthday? These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Please don't use Fandango for your movie tickets. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Please note that there is a maximum of ten tickets per online order. There customer service is terrible. Thieves. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Discounts apply to general admission tickets only. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Are military and student discount tickets available through Fandango? Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. There's a little square with the broken image . The customer service was so good too. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Can I give them negative stars: yes they are as awful as people say. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. I never got a confirmation from it and on my bank account it said it bounced back. 1. Submitting a film is purely a voluntary decision made by the filmmakers. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Visit your local theatre the find out details on matinee hours. Pleaseclick herefor further details on how to use your Fandango gift card. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. It cant be retrieved or turned into any kind of credit. All rights reserved. Impossible to get a hold customer service over phone. Promo Code: VDAY23. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. They owe me a $13.00 Gift Card! We use dedicated people and clever technology to safeguard our platform. You'll also get a free ticket on your birthday! I'd rather sit at home and watch a movie on tv. Yellow Tickets are not valid in California, New York or New Jersey. Children 6 and under are not allowed to attend Rated R features. Signifies that the film rated may be inappropriate for pre-teens. What is the Dress Code at Paragon Village? There are no refunds after the printed showtime. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Guests must be of 17 years of age to purchase a ticket. *Excludes 3D and you must have your birth date registered. Information provided by various external sources. They expire after 2 weeks (really, who goes to the movies that often?). There are no refunds after the printed showtime. Does my theatre offer a student discount? Children under 2 who do not require a seat are free. They issued me a credit and the credit did not work! Please note: tickets or receipts may not be printed from our app. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. I had to re buy the tickets at the box office. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. You can request this refund, Pricing varies by location. Most of our theaters offer military discounts. How Do I Apply For aJob? The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Use the, You can definitely purchase tickets online! View recurring transaction details for previous monthly payments. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. The only tickets showing on my account history on Fandango are the ones I actually want. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Edit your payment method for Movie Club. They do not call back as promised. No record of transaction. $70 spent and had to purchase new tickets to see the show. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. I selected a theater and movie and went to checkout. Totally inflexible. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Children 3 to 11 must pay the child admission price. They probably make more money scamming than selling tickets!!! Fandango does not offer partial refunds either. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Before purchasing, we urge you . Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Regal has taken bold nationwide action in all of it's locations. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Why do you charge a booking fee? Then, depending on how well a film performs, we will determine if it will "hold over" another week. When I get to the theater what should I do? Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Be sure to note the expiration date on your reward and redeem in a timely manner. Just ridiculous. No children 6 and under are allowed into a "R" rated movie. JavaScript is disabled. The ratings do not determine or reflect whether a film is "good" or "bad." I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Refund requests are not accepted after showtime. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters.
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