Help for buyers and sellers. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Shopping Cart Integrations ii. It's become so bad that it's the topic of memes and the punchline of jokes. Tip All you had to do was call eBay and it was done. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? I am not saying that's what OP was doing, just informational, since they are new to SNADs. Anyway, I dont accept returns but the buyer requested a return or partial refund. eBay Money Back Guarantee programs on international eBay sites. Big surprise there. You have 3 business days to respond to the request and resolve the buyer's issue. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. This can be useful when the buyer isn't completely satisfied with their purchase. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. The buyer requests a return in their My eBay and you'll be notified by email. As you may already know or will find out after watching this video that it simply doesnt matter. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Extremely frustrating. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. I appreciate it. Tip Learn more about our. Ebay has a 30 day money back guarantee that is available on most all items sold here. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. The return is treated as if the item didn't match the listing. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. You have 3 business days to respond to the request and resolve the buyer's issue. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. For a low value item not worth paying return shipping for some sellers will just refund in full. The buyer claims the item is not compatible with his mobile phone. Now, even clear cases of buyer's remorse are allowed to return. Im on the phone with eBay seeing what if any options I have. To maintain that trust, we expect all members to treat each other with respect. Whether you need to accept the return depends on their reason for opening the return. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Refunds and billing for return shipping costs document.write ("?zoneid=2"); If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Give your rule a name and then select Save and turn on. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. You can either: - accept the return and provide the buyer with a return label. Select the percent you want to deduct from the refund amount. See ourpartial refund guidelines. Buyer is asking for a refund because he can't figure out how to use it. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Choose the item above to start resolving a return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the buyer is responsible, choose your return address from the dropdown menu. document.write (document.charset ? '&charset='+document.charset : (document.characterSet ? If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Yes I understand how a snad works. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. When listing an item, it's important to include your returns address - opens in new window or tab. Proof that the buyer collected the item The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Returns not accepted is outdated online. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You can also use this option if you want to offer to let them exchange the item. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Slow but it beats the stress and aggravations. This is a good option for low-value items. 01:47 PM This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Answer (1 of 3): Sellers are not required to accept returns. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. You'll also be responsible for covering return shipping costs. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. A Not as Described case does not require you to return the item at your expense. Copyright 1995-2023 eBay Inc. All Rights Reserved. 04-18-2022 - edited //]]>-->,