- edited If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. better. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Were sorry for any inconvenience caused.. It can. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. . I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Connect the cable to the hubs power port, plug it into the wall and switch it on. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. This should explain it. Then use the Orbi router in router mode. 01-10-2020 Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Steps taken from a post on the BT Community. 03-10-2020 Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Configure the modem for transparent bridge or modem only mode. Was quite easy to get the money credited to my account after that : ). Check the box next to Auto Firewall Open. 10:43 AM. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). I have never tried using just the modem section with a different router. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Smart hub 2 Hidden SSID I have a new hub. Go to My Network. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. I have raised a complaint with BT as MacBook works fine, but app does not. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. (the macaddress is the same as the wifi router apart from a few letters.) The bug disrupts the . 03-10-2020 Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Navigate Advanced Settings > Log in > Broadband > Internet. AP mode is preferred if you have a ISP modem/router that can't be bridged. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Assuming it will work on the business hub though as it's a visible option. No problem. all fixed. Go to Solution. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. 9:11 AM The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. 11-05-2020 Although a free Sonos Boost sounds like a great thing. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? At least Ive got Sonos working now even though it is at the expense of 5ghz. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. We'll send you an e-mail with instructions to reset your password. You can't exit the first few steps. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. What is the difference between WiFi 6E and WiFi 6? Click OK. . Bridge mode does appear to exist on the Smart Hub. Sorry, our virus scanner detected that this file isn't safe to download. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. This isnt a viable long term solution though for me. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. This means that you've got no control over which network your device joins. Not sure which hub or router you're using? Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Will give this suggestion a try. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Select Add Additional Network from the drop-down menu. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Do I need a WiFi 6E router to use WiFi 6E products. Expert Reviews is a registered trade mark. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. 9:40 PM Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. I may try the hardwired solution if things do not move fast. Simply connect a 3rd party router to any LAN port on the hub. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. You'll find it on the back of the Hub if you haven't updated it. BT Smart Scan technology 11-05-2020 Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Using BT Business Hub or router. ? I also want to be able to repair and modify the frame. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Click a dropdown for your model of Hub. The setting is on a page hidden on the home version. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. It only fires up when you open a browser. This means your Hub hasn't yet registered your device as completed. BT will be rolling out an update to all devices later this month. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Check that you're connected to your Hub's network. If it doesn't accept the admin password, click on Hint. Let's take a look at the legacy BT routers that are still capable of getting you online. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. If you turn it off, we might think there is something wrong with the line. I've been following this thread ever since I had issues. The router is now displaying hidden ssid. So I decided to direct message them on Twitter. Enter the username and password for your BT Smart Hub 2 router. >. Plug the microfilter into the socket. Most of the time my Mac would connect. You can turn Smart Setup on or off in the Hub Manager. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. To view the router settings, go to http://192.168.1.254. Scan the QR code to enter your hubs details automatically. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. The setting is on a page hidden on the home version. Please try again in a few minutes. Thanks. To turn the lights off go to Home, Hub light control. You'll find all your features and services in the "My Extras" section. The default IP address is 192.168.1.254 but you can change that here. MacBook then doesn't work. Check that you're connected to your Hub's network. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Find your model. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Download the My BT app to check your bill, test your speeds and activate your internet security products. Everything now works, so again it confirm the issue is with BT. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Sonos tried to do a workaround but lasted an hour or so. I connected a laptop via ethernet into it. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Still having trouble with this. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. To make this change click on Advanced Settings, Wireless. A spokesman for BT told the BBC only a "very small" number of users have been affected. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Maybe this is a shoal of red herrings! Look for the tab on the back of your hub. Read about our approach to external linking. So some transparency is needed so customers like myself know that this is a commonissue. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Changing Wireless Modeto 2 didn't fix the problem. ), on Read about our approach to external linking. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Smart Setup is BT's online set-up wizard. Guide to the BT Business Smart Hub 2. Click a dropdown for your model of hub. What is the difference between WiFi 6E and WiFi 6? Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. 30-09-2020 Accessing the Hub Manager using a Hub 3 or Hub 5. My router is getting blocked despite following all the advice above and anything I could find online. Guide to the BT Business Smart Hub. Then, for your static IP block, enter your router's address and subnet mask. Therefore, it costs more money and were stuck in the contract till 2023! I too have just discovered this thread, having tried to sort things out for the last week. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Been running flawlessly for 2weeks now since running the system in this set up. Announcements, Guides & Community Updates. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Works fine. Smart Setup is BT's online set-up wizard. Enter the admin password. 30-09-2020 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have a new hub. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. It means I have a redundantSonos Move which is incredibly frustrating. Also, it took a number of days for me to find this thread of communication online. Baldrick1. At the bottom is a setting for Bridging. (Not Business variant). 01-10-2020 Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM The lights on your hub will change to green or flashing orange as it is setting up. Also problems connecting to my wireless Canon scanner printer. Yes its not ideal. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. This is found on the back of the router and on the removable card. You should see a box similar to the one shown below. Your BT Business Hub should now be in bridge mode. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. If there is a hint then a custom password has been setup. This WAN socket can be used with either a FTTP interface or a FTTC modem. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. 6:38 AM The company did not reveal why the problem was occurring. Thanks for the explanation. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. "We're sorry for any inconvenience caused," added the spokesman. If you have changed it and now forgotten it, you can use the. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Choose Broadband. Connect using the QR code I don't think the workaround for modem mode works. So first step is to go to a PC or a mobile device that has a web browser that's usable. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Go to IPv4 Configuration. I have an update to share with you all regarding this issue. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. All rights reserved. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Guide to BT Business Hybrid Connect. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Switched it off on iPhone, instantly worked for the app. I just tried it with an old, Not sure if it was still broadcasting the SSID. After trying to set bridge mode and saving (the save appears to hang) I eventually. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Check out our other help articles. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Your broadband can be activated any time up to midnight. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011
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