Your experience matters. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. The toilets are extremely dirty as well as the showers. The gym did not respond to my complaint. The gym in Luton in Parkstreet are forever changing staff . Your experience matters. Verification can help ensure real people write reviews about real companies. You can never get a response from customer service. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? How many stars would you give TruGym? Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I signed up to the gym and have been going daily as i am very consistant with my training. Im going to have To cancel direct debit. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Find out how we combat fake reviews. I appreciate that it is a budget gym and the range of equipment is adequate. without helping me with the issue in any way at all. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. It does seem that there are other members who have also not been refunded. Author: Stephen Greet, Co-founder. Needs improving but here is hoping it gets there! But no way to resolve it. Companies can ask for reviews via automatic invitations. AVOID LIKE THE PLAGUE. 14 Customer Service Resume Examples for 2023. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The timings of the place are good too accommodate all women there. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Fantastic facilities. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Very clean with a good atmosphere and equiptment maintained to high levels. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. The floor is never cleaned properly and the water dispenser has mild on it. Join the 261 people who've already contributed. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Awful!!! It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Lots of equipment to use and is open to everyone. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). The pool is excellent. Try to greet customers with a smile and always be courteous and respectful. All rights reserved. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Here are 8 tips for writing great reviews. I use both the free weights, machines and also classes. Any attempt to contact head office is ignored. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. HiPlease accept our sincere apologies for the negative experience you've had with truGym. The gym had closed down suddenly in November 2021 and hasn't provided a refund. 2023 Trustpilot, Inc. All rights reserved. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It said I should hear back within 48 hours. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I also send two emails through to them and I never even received an acknowledgement let along a response. How many stars would you give TruGym? It does seem that there are other members who have also not been refunded. Very unprofessional! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Completely unresponsive to emails. The machines, if broken are repaired quickly. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. 0 star! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Your experience matters. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. How many stars would you give TruGym? He failed to take any responsibility, stating that it was Harlands that needed to sort it out. This review is on the company and not the local gym. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I have paid for a year's membership through GymFlex and have no idea how to get my money back. We also ensure all reviews are published without moderation. I'd be in two minds about renewing my membership next year. Weights are all over the place. Complaining to TruGym is difficult. Your experience matters. Suggested companies are based on peoples browsing tendencies. If you like swimming, prepare to be hugely disappointed! Anyone can write a Trustpilot review. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. It goes against our guidelines to offer incentives for reviews. Staff come across rude and unapproachable. Your experience matters. How many stars would you give TruGym? The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I am very disappointed that you have emailed me as a new member. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Trugym Chathamarrrgh!!! Find out how we combat fake reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Find out how we combat fake reviews. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. | Read 241-259 Reviews out of 259. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. i havent seen the gym manager, i dont know even if she exists, just heard there is one. 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Good luck TruGym you are going to need it! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Companies can ask for reviews via automatic invitations. Absolutely shocking customer service. Join the 270 people who've already contributed. Join the 266 people who've already contributed. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I think there are more people than the capacity of gym. The company needs shutting down. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Completely recommend this gym for any women that are looking for a great gym for good value for money. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. We use dedicated people and clever technology to safeguard our platform. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Worst customer service ever have not had one reply to my messages or calls!! Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! They put on load music then procede to shout over it. Its not worth the money that I am paying now. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Staff are mostly friendly and it's well worth a visit. False advertising! We also ensure all reviews are published without moderation. The evening staff are very welcoming and friendlly. Join the 271 people who've already contributed. Verification can help ensure real people write reviews about real companies. The day before, my payment had been taken. Find another gym do not get involved with them. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. This resulted in TruGym blocking me me on twitter. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. | Read 61-80 Reviews out of 237 The showers always break down the toilet doors are broken and one of the toilets leaned to the side. They definitely make it difficult to contact them through their website. Staff are really friendly but could be more helpful to newcomers. Find out how we combat fake reviews. Join the 248 people who've already contributed. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. When it comes to growing a business, reputation is everything. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. It goes against our guidelines to offer incentives for reviews. we were never told about it and there are no signs of cctv anywhere to warn us. I was paying double on a different gym and was always having problems but this is miles better. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I am still waiting for a refund and the information about the instructors.. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. We use dedicated people and clever technology to safeguard our platform. Les Mills instructors are required to complete updated training twice a year to remain accredited. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Like a sauna. Waste of money. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. We also ensure all reviews are published without moderation. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. If you are looking for fluffy towels and a 5 star experience this is not your place. A wide variety of equipment to suit your personal needs. | Read 61-80 Reviews out of 267 I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The most important rule in providing excellent customer service is to be friendly. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. This seems to be the case for all former members not just me. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Awful!!! | Read 21-40 Reviews out of 264 a nice open plan gym. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Generally excellent facilties and equipment though can be a bit busy at times. typical!!!! Head office failed to respond to emails! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Your experience matters. The response by the manager was delayed and unprofessional. PREMIUM EQUIPMENT 4/ Told on joining in November I could freeze my membership free of charge for the summer. !What a disgrace. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. trugym customer service. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. beyond me , they have sullied their name. Anyone can write a Trustpilot review. why would you not notify any body ? Anyone can write a Trustpilot review. If you continue to use this site we will assume that you are happy with it. The number for the centre was not being answered, neither were emails. I go to the gym because its an only female gym, however its extremly dirty. Your experience matters. Moreover i received several very abusive emails from them in the days following. 2023 Trustpilot A/S. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. There were a lot of guys when we went waiting outside. Anyone can write a Trustpilot review. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Save your money, go elsewhere. A nice gym and I enjoy my early morning workouts. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. I used to be with DW you in Huddersfield then true gym took it over. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . This is when we could get in the pool from February. Ive requested an email back and a call and have been told a customer representative will be in touch. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??'