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This is not what I paid for. This is absurd! I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. 07-12-22 at 5:57 A.M. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. It went to automated system and never got a person to talk to. Will be buying more tickets from them in the future. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. The following is a chronological timing of the events that occurred: Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Never received tickets or a refund let alone even an apology. The issue was they didnt have the tickets, but had 2 close by. The office is amazing. We understand how this may be upsetting for you. Dial 833-228-5143. Is SeatGeek Legit? Gain trust and grow your business with customer reviews. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Absolutely disgusting. Eugene was very helpful with my questions. I never received the email and therefore never accepted the tickets. A. Amalia G. Today. Working at Vivid Seats: 108 Reviews | Indeed.com Full refund and apology for lack of ticket delivery. He was absolutely fantastic at his job. Customer identification can be provided if needed. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! They won't refund me or get me two tickets together. Never again. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Marvin J was a great help to me in getting my tickets when n the website wasn't working. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I received an email a few days before the game to "Confirm my email". The total price was $1405.95. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I will never use vivid seats ever again. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? 3 for $533.58. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). They take your money, and you have no valid tickets. From over pricing. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. With the plethora of ticket resell sites, this is one to avoid. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I called before the event and after. The insurance was $65.82. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Apply this Vivid Seats coupon code for $15 off first . How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Shame shame for all the people you have messed with and hurt. They refuse to give refunds for anything. Dont use this site they are horrible. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. However, no matter what link they have provided I cannot access these tickets. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. For more information about reviews on ConsumerAffairs.com please visit our If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Vivid Seats ranks 25thamong Ticketssites. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats Review for February 2023 | Best Ticket Brokers He said they can't refund anything because they connect 3rd party sellers. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. The company says it "provides a legit, safe and secure platform. I specifically chose a section my whole group is in. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Anyone can write a Trustpilot review. Vivid Seats - Fraudulent agreement / promises made for a full refund September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Desired outcome: Scammed!!! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Vivid Seats. They refused to issue a refund as they said the tickets were sent via email. First received an e-mail asking me to call because there was an issue. Do not trust Vivid Seats!!!! Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid seats is such a scam!!! These seats sell for $35.00 each. Get buying tips about Ticket Websites delivered to your inbox. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid seats has been getting scammy lately. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Any shipping fees associated with transferring the tickets are the responsibility of the buyer. For further help, send us a direct message. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Thank you Amanda. Abel helped me and made the process easy. How reliable is vivid seats? Explained by Sharing Culture Unsubscribe easily. We appreciate you bringing this matter to our attention and will be following up with you again soon. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Desired outcome: So, Vivid seats charged an additional $196. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. One can only hope these ticket monopolies will be better regulated in the near future. It guarantees your tickets will be valid and arrive in time for the event. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. 10.1K Ratings. We believe in full transparency, and strive to ensure our fans are informed. There was not enough time to even get to the venue. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. What are "Email Delivery" and "Instant Download" tickets? I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! He said I should post the tickets for sale. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. My tickets were not released until 1 week before the show. Takes no accountability for a time glitch that had us go to a show at the wrong time. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. How do I know I can trust these reviews about Vivid Seats? I got nfl tickets from them that never arrived. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Can I exchange my tickets for a different quantity, or for tickets to another date or event? They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. I just want the Tickets I spent over 2 thousand of my hard earned money on. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). The email made a vague reference to covid 19 but no definite reason was given. Great customer service skills. Verification can help ensure real people write reviews about real companies. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Vivid Seats Review: Is it Legit, Reliable or a Scam? A refund or seats in RTC4. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. All Rights Reserved. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Then allows the seller to change the date to the day of the event. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Read more Comments: 0 I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Desired outcome: Desired outcome: Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. 1st time user. So I quickly attempted to purchase another ticket. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. This will help us to determine next steps. So I recommend never buying anything from this place. Lots of filter options to narrow down events. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I bought tickets 2 months in advance. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. My friends and I attend several differant venues and purchase tickets online. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. SO basically, they lied in the e-mail, and lied that replacements were offered. Contact Us About The Company Profile For Vivid Seats LLC. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Long story short I never received the parking pass and had to pay in full at the gate. We were also told that the tickets would show up within 48 hours on the event. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Its not right that they say they have no control over the seller. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop These people are thieves and liars. 2023 Trustpilot, Inc. All rights reserved. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. All I got was a run around, excuses, and finally no response what so ever. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. VividSeats has B rating with the BBB.org as of September 2022. No refund offered!! Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We understand it's frustrating when events are postponed. Nothing arrived. Will my seats be side by side? I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? We assure that you and your partner will be able to sit together. Spent all week leading up to the event trying to call only to get the worst support ever. How has everyone's experience been with Vivid Seats? : r/phish - reddit All for the seller, not for the customer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We invite you to reach out to our online support team by social media. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. In this guide, I will be reviewing Vivid Seats in detail. Claim your listing for free to respond to reviews, update your profile and manage your listing. Credit care company is stating they rejected my dispute because all sales are final. You can count on usas our fans already know. The site is a fraud and they are aware. Please Refund at least $1000. He'll be heartbroken. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com She knew exactly what I needed and arranged to have it. We were refused. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I do expect a responce and an apology for this overcharge. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites.