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We often link to other websites, but we can't be responsible for their content. please see in bul point the notes I have made which should evidence the disappointing communication When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Search. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. 6.10 Notices. 2.15 Substituted Seat Locations. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic viagogo AG is registered in Switzerland, Company No. What is the viagogo complaint handling process? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Login . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Viagogo won't cancel my order MoneySavingExpert Forum My order ID is [protected]. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. How do I find tickets I've already downloaded? missing persons national parks. By using our Site, You agree to accept this Agreement. 16 interesting facts about mozart; chi st joseph medical records. I ordered tickets for 18/6/17 for the above concert. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? viagogo charge for cancelling sale This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Viagogo customers face fight to get cancelled and postponed event On the web site it claims I have been refunded so I cannot send an enquiry. viagogo charge for cancelling sale - akersmmm.com Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. 5.1 Investigations. order was cancelled! How does Complain.biz work. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. shawn mendes tickets order no [protected]. 2.10 Collecting Payment. The tickets through Viagogo cost me over 300 sterling. Subscribe. Search for the event that you would like to sell tickets for. Try arrived at 12.37 pm through proof of postage. so my next question is how are they going to know if the buyer successfully gains entry. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. This fee will be deducted from your payment. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. I also don't have my tickets either! They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Editor, Marcus Herbert. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You also agree not to separately contact the Buyer at any time for any reason. Profitable Tips About Online Casino Sites. 7.5 Miscellaneous. Hi i am very annoyed and feel very let down by your team. Piggyback tickets may not be sold in the same listing. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. It depends what the tickets are for and whether 50 per ticket is feasible. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. it says. 0. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. This will be deducted from your next payment. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. I wrote to your office requesting refund under 14 days and was ignored. I called back of which a different agent explained the situation and no tickets were available. When We receive an offer by bank transfer, We will check to see if the bank account is valid. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Rating: File your complaint. viagogo - Buy & Sell Concert, Sport & Theater Tickets Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I haven't received an email confirming my order. Copyright (c) 2006-2023, viagogo AG. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. [protected]@outlook.com We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 7.2 Copyright. How do I find tickets I've already downloaded? 3.1 Accurate Descriptions. The original face. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Copyright 2017 viagogo. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.8 All Sales are Final. Ring me or give me a real number to call 2.10 Seller's Confirmation. At no time do We provide the Buyer's payment information to the Seller. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.14 Substituted Seat Locations. If you are not the intended recipient, please delete the message, attachments, and notify the sender. In its FAQ for Can I cancel my sale? VIAGOGO scams their customers, DO NOT USE IT. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Yes No Contact Customer Support Regional Settings As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I demand my money back as they never made the concert due to it being outside on the heat. Click here to get notifications about new complaints of Viagogo. 6.2 Waiver of Consequential Damages; Liability Limit. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo charge for cancelling sale - kadinlarsokakta.org ; . I therefore would like 40 refunded to my account please. . 2.7 Making an Offer. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. How do I change the email address on my account? As you could not provide the tickets for your sale 9799872, we have had to cancel this. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We will also add sales or value added tax on our fees as applicable. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. viagogo - Buy & Sell Concert, Sport & Theater Tickets Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. This does not prevent us from varying these terms without reference to them. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 6.8 All Sales are Final. After reading a lot of negative reviews, I had second thoughts. 6.9 Change or Suspension of Site. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Note that this is separate from any Tax viagogo is required to charge on its fees. This does not prevent us from varying these terms without reference to them. 8 tickets, it makes it very clear that the price displayed is PER TICKET. We are not involved in the actual transactions between Buyers and Sellers. 3.2 Other Information. viagogo - Buy & Sell Concert, Sport & Theater Tickets 2.6 Pricing Formats. 6.11 Permitted use. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We may also first deduct any amount you owe us from any amount we owe you. Can I buy tickets that are personalised with someone else's name on them? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Excessive pricing, bad communication & despicable customer service and still no tickets! Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I bought 2 x Guns and Roses tickets for Sat 17 Jun. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If You do not qualify, do not use the Services. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. Viagogo cancelled my sale and wants me to pay a fee It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.13 Seller Payment. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo charge for cancelling sale; blog Tech. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. by vinay 7 months ago. 23rd May 2017 - tickets are available to download On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 1.2 Ticketing Exchange. 5.3 Disclosure of Information. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 0 . Can I pick up my tickets instead of having them shipped? 6.3 Allocation of Risk. Especially for a more obscure event where they dont have huge turnover of tickets. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 1.2 Ticketing Exchange. Sellers: once your tickets have sold, viagogo charges a service fee. 2.11 Ticket Fulfillment. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo charge for cancelling sale - knewlogistics.com They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo won't cancel my purchase - MoneySavingExpert Forum We may investigate complaints and violations of our policies. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). We take no responsibility for such issues. My event is cancelled or postponed - What do I do? 7.2 Copyright. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? Viagogo must sell StubHub's non-US business - BBC News With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair Copyright (c) 2006-2023, viagogo AG. 2.2 Registration. This comment was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I haven't received an email confirming my order. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Order number: 9164448 I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. 5.2 Violations, Termination and Suspension. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. 21st February 2017 - email to say event had changed starting time You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. viagogo - Buy & Sell Concert, Sport & Theater Tickets viagogo - Buy & Sell Concert, Sport & Theater Tickets