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In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). Microsoft Teams and Microsoft 365 news and opinions. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Didn't use headset, would probably help, but currently not an option, 5. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. it is also so annoying that you need a software to do this. I connected by phone (Android) and laptop (Windows 10) via bluetooth . In the System Properties window, click the Hardware tab, and then click Device Manager. It shouldn't be that hard. The headset control buttons do not work when I use softphone. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! People comment that my voice is faint. Your version of softphone may contain its own volume setting controls. It has been a while, how is everything going? The fading issue has only just started in the last week. There seems to be no solution o this problem. Any suggestions? Secondly, the voice is not clearly heard to the person on other end. I have not had a chance to try this myself. Your phone, tablet, or computer may not support call control functionality. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. @tromesa604. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Set up a conference call. Maybe it is just a configuration on the device settings? A Microsoft customizable chat-based workspace. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. Then wiped off with a paper towel. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). I don't want to play with all the sensor setting, someone might have better luck. Plantronics HUB: How to Mute/Unmute the Headset The turn off the headset for about 5 - 10 secs and turn back on. Wearing the Voyager 5200, tap the call button to test sensors. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! I just applied it. Try this - put a piece of tape over the two holes next to the call button. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. The other alternative they suggested to me was to join the Teams meeting through a browser. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! This disables the integration between headset and WebEx Mute functions; and then they start acting independently. I did the test above (covering the noise cancellation sensor) and my problem went away. SHOW DEAL. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. So, time has passed, but the audio feedback that mute is on or off is really annoying. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. Contact one of our friendly Headset Advisor's. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. Hello. I also have the same exact issue (In my case, also happen to use Aftershokz). There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). Skype for Business Conference and "Mute Off" with Plantronics (and This sound is annoying. The headset icon turns green to indicate the device is unmuted. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. https://sciencing.com/denatured-alcohol- same issue here. (There are ways to make it visible without it connected but that is outside the purview of this post.) The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. Teams will still be muted. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Check to see if the issue still persists. I can hear callers but they cant hear me. Ivan Grishagin. I doubt this voice is come from your microphone device. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Comparison of Best Noise Cancelling Usb Headset Top Picks 2023 Reviews Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications It would simply do nothing. 4. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. How do you disable mute and unmute audio feedback? You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. For the current session, you need to Stop it. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . It would simply do nothing. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. So, I guess that I am on the right version, correct? So something is causing my voice to seem like background noise. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. Is it possible to investigate this problem? I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! You must change this setting to your headphones for them to start working again. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Mute button in Teams do not works anymore - Microsoft Community How do I turn off the extra audio cues that play when I am using my Plantronics Mute On Mute Off Problem. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). It continutes as long as I have a call open. All of them is normal. If you are still looking for more help, then leave it as is. Answer a few questions to get help. Find answers to your questions by entering keywords or phrases in the Search bar above. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). @gonzoxxxxx. You can also use the volume on your computer to affect the volume heard over the headset. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. How to turn off Voyager Focus UC / BT600 mute alert? i have to press the mute button up to 30 times before it will mute then seems to work fine after that. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. plantronics Wireless Headset System User Guide - Manuals+ Picking it back today, I decided I wanted to know the reason and I found it and a solution. Hey, I'm David Merritt. How did you all do that. The desk phone talk button on the base will turn solid red when the headset is muted. Then randomly they will go back to working. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. This also worked for me but on a Voyager Edge. I dont need a toast and windows noise. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. BT600: After setting device to mute on it fires back mute off A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. it's so annoying. Yes & yes, 3. Struggled with same sound cutting out after few seconds as everybody else. How to wear the headset: 1. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. I was able then to reduce it to a single tone sound. But the best would be to have some configuration possibility here. In the System Properties window, click the. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. "my headset is stuck on mute and yes i have try the mute - Best Buy If out of the 1 year warranty, you'll want to order a new. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! With mute still on, end the call (either from the device or Lync). Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. mightymikeamps. I started using it again about 10 months ago, now its failing again. In there you will see a Mute On/Off Alerts . Plantronics Hub: How to Mute/Unmute the Headset Plantronics USB audio devices randomly cut off on Microsoft Teams OSX When I heard "no" I told them their pictures are deceiving. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. 1. Losttexan, Olawale Yussuff Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. Didn't search for them. I have found this settings on my own, it works for me too. Android Settings > On > Scan for devices*. Quickly toggle the mute function via the controls on the headset. (Now I only have a bip! I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. I could still hear them. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Teams call controls on jabra headset not working Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). 8-7. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Press question mark to learn the rest of the keyboard shortcuts. Ham Burger Push voice/mute button found on underside of mic boom. In addition, please try to change another device to see if this issue can be reproduced. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2. please fix that! Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. Im having the exact same probem. To mute or unmute your headset, click the headset icon in the System Tray. I was able to disconnect the voice using the Plantronics Hub! With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. This article may have been automatically translated. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. You should check with the devices manufacturer. How do you disable mute and unmute audio feedback? - Cisco From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Issue with beeping when on mute - Microsoft Community Hub Thanks for this though. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". If anyone have this problem is better to send it back and ask for refund. I confirm I also have this on Webex standard web usage. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? Im thinking that maybe I am just expecting that the things I buy should last forever!? I have quit, and rebooted, and it still happens. and our Is there a way to remove the sound - either in settings or completely delete the file from hard drive? Choose Voyager Edge, and then click Get Started. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? Teams call controls on jabra headset not working. Now these configuration settings are no longer found in the Plantronics Hub software. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Free shipping for many products! any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. And I've sent it to reseller, hope they will fix it or it will be replaced. If you have any update about this issue, please feel free to post back. I went through 6 headsets and they just die at some point. Ricky Soewardy. Wearing the Voyager 5200, tap the call button to test sensors. The technical storage or access that is used exclusively for statistical purposes. Yes, I did so but I treat it as workaround. Plantronics Hub: How to Mute/Unmute the Headset If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. I had the problem of people not hearing me after I dropped it. This is common with your model and the Plantronics Legend. @flaviosan. Let it sit for a few minutes. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. To mute or unmute your headset, click the headset icon in the System Tray. Special Bargains! No, it's laptop mic/speaker, 2. Any other suggestion? To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. I still get the annoying toasts. Anyone else seeing this issue? Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. Plantronics Headset Auto-Mute Fix Anthony Gerdes. Trying to look for alternatives now in case if there will refund be possible. Plantronics replaced it, and new one got same issue within a week. You can mute and unmute your headset using Plantronics HUB. 07:08 PM. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Disappointed. ESC followed by F8 or F10 toggles the Mute function. To your questions: 1. Follow the on screen prompts for downloading and installing the application. Modify your mute settings in Plantronics Hub for Windows/Mac. Hi, Could you confirm customer's Windows 10 version? Go to your Device Manager (instructions below) and look for the Human Interface Device. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. Next you want to go to the settings tab and select General In this window you will notice a settings called "Mute Off Alert" The default setting is Tone and Voice. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. You can also set mute off alert to tone only. I, unfortunately, do not have an Opencomm device. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. any oficial solution about my voice fading away due to mic or noise canceling issue? I think it might be a great feature, when you attend a call not looking at Teams app. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". Press the mute/unmute button to unmute the device; press OK. 1. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. next, select the levels tab and click that mute button and voila problem solved ezpz. Pretty poor service. The headset will continue to give a triple beep every 15 seconds. Thanks for the tip. They sell it in any paint department at every hardware store. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: I have the same issue as well. Thanks for this comment - worked for me too. Naniwayuri 3 yr. ago. All good now. 10% OFF. Used black electrical tape to cover both sides holes on the round section. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. A: Answer I called their customer service to ask the same question. But Some of the plantronics headsets are really good, But this is not good product. The unit I have has been working perfectly since new and almost 10 months old. 3. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. @craigmckellar. This does not work on Voyager Focuc UC. My headset is hooked to my phone at the office. The other headphones I have connected do not work now. Avail 10% OFF Coupon Code. This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. 0 comments. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub Not sure what headset is best for you? Though about 30 seconds into they call they'll will die down. 1. Just got it back few days ago. That would be the hard way to go., 4. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). ahmed afridi, Rohit Dhavade You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. This is thr second one i bought and same thing. Maybe this is a known issue they are covering up? Nov 30, 2018 by I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Didn't try, will maybe do, if no solution here. Microphone issues Plantronics Voyager Edge - iFixit My phone does not find the headset during a call or while listening to music. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Not great.