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I have sent them back the undamaged trainers in a damaged box as I received them. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Why have i been rejected for my return as the item was faulty? Replies to negative reviews in < 24 hours. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Take care!Thanks,Rebekah. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Got them cheaper than any other website. No greeting, no please, no thank you. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. To break them up politely to ask for helpit was like I had sowrn at them. Get Code. Read Customer Service Reviews of footasylum.uk - Trustpilot We also ensure all reviews are published without moderation. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. * One or more of these files was not uploaded due to an invalid file type. Ordered some trainers at 10.30pm amd paid for next day delivery. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. 1996 Retro Nuptse Jacket. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. We also ensure all reviews are published without moderation. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Suggested companies are based on peoples browsing tendencies. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Over 90 off RRP. It's great to hear you are happy with the coat and that the delivery was so quick. These featured collections are typically the most popular and best-selling products on the Footasylum website. They were dispatched quickly and delivered within a few days to Northern Ireland. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. A pop-up box will appear revealing the code. 10% off at Footasylum on first orders with this promo code. We also ensure all reviews are published without moderation. Strengthen your review by uploading photos & videos. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Round and round in circles. Great sale and super quick on delivery. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Up to 60% off at Footasylum on selected women's t-shirts. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Will definitely be ordering from them again. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Shocking service avoid disappointment. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Companies can ask for reviews via automatic invitations. You have 28 days to return your items and you'll need your original receipt or delivery note. - Mel, posted 7 months ago New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. In November 2022 I placed an order with FootAsylum and it never came. I brought some trainers and returned them just before the 28 day period which was allowed for returns. In real life, they are dull, boring and have no character at all. Replies to negative reviews in < 24 hours. 2023 Trustpilot A/S. I will always order with footasylum I am very happy with the service and products. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Since Footasylum doesn't have a customer service number I had to text them. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Extremely moody.I've never seen such self absorbed people. I would avoid at all costs. Companies can ask for reviews via automatic invitations. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Check out what 59,340 people have written so far, and share your own experience. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Anyone can write a Trustpilot review. They sent me trainers in a damaged box. It goes against our guidelines to offer incentives for reviews. All in all, satisfied with my purchase and dealings with this shop. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! - Kristy Smitten, posted 11 months ago This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Order placed Sunday afternoon and delivered Monday afternoon. Never again. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Here are 8 tips for writing great reviews. I will always order with footasylum I am very happy with the service and products. That is great news that they arrived a day early!We hope to see you again very soon. They also offer a WhatsApp device but it doesnt work. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Treated myself to some new trainers and jogging bottoms in the sale! High performance sneakers, trending streetwear and exclusive product weve got you. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Would not recommend. Thank you for signing up to . Delivery to Australia was super cheap and very very fast! Useless. Which are the instant chat and the WhatsApp!! Code Expires. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Here are 8 tips for writing great reviews. Ordered some trainers at 10.30pm amd paid for next day delivery. Greater than 37%. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Still over 300 down! Will not use again. Been trying via live chat, what's app and calling HQ. My son lost out on his Christmas presents as a result. Why have i been rejected for my return as the item was faulty? Claim your profile to access Trustpilots free business tools and connect with customers. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. !spoke to Edge lane store about colours in crocs. To contact the Footasylum customer service team, start a live chat on the website. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Suggested companies are based on peoples browsing tendencies. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Will not use again. Take care!Thanks,Rebekah. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. This time, however, when I ordered, their courier choice was Yodel. High performance sneakers, trending streetwear and exclusive product weve got you. Footasylum. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! very helpful as Liverpool didnt answer the phone. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. It goes against our guidelines to offer incentives for reviews. Once cleared, your points will turn into money off any future purchases. Once Footasylum has received and inspected your order, a refund will be issued. If this was my store, they would all be sacked. Happy from start to finish! Next time it will be JD SPORTS for my next purchase. Up to 50% . Extremely moody.I've never seen such self absorbed people. In November 2022 I placed an order with FootAsylum and it never came. Footasylum doesn't deliver on Bank Holidays. Returns at Footasylum - Staall.com UK This time, however, when I ordered, their courier choice was Yodel. Hey Karl!Thanks for taking the time to leave us a review. Happy from start to finish! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Refunds are made to the original payment method, and products must be in their original boxes and packaging. It goes against our guidelines to offer incentives for reviews. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We hope to see you shopping with us very soon. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. This arrived within only two working days and all items were delivered intact and all there. One very disappointed son this Xmas! !spoke to Edge lane store about colours in crocs. Totally shocking service in regards to a faulty item that they . Shocking company - bought two items trainers and sliders order value 100.28 never received. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. In just a few steps, we'll have it sorted. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Make sure your order is unused and in original packaging and labels. We use dedicated people and clever technology to safeguard our platform. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. I will always order with footasylum I am very happy with the service and products. We hope to see you again very soon. Order placed Sunday afternoon and delivered Monday afternoon. Returning faulty goods to footasylum MoneySavingExpert Forum Footasylum is a leading UK retailer of fashion streetwear and sportswear. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 2. Simply follow our returns portal link below. I have worked in retail for over 15 years. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Restrictions apply. It's great to hear you are happy with the coat and that the delivery was so quick. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. If this was my store, they would all be sacked. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. . Find out how we combat fake reviews.